Solved: Cannot Reset Apple ID Security Questions

Undoubtedly, setting up security questions on your Apple ID profile eases password recovery when you lose it. But what happens when you lose the answer to the security questions linked to your Apple ID? Then all efforts to recover your Apple ID password automatically become futile.

Fortunately, there’s a way out when faced with such a challenge. Apple gives you the chance to reset the security questions linked to your Apple ID. It is a very simple task to complete. However, some users find it difficult and complain they cannot reset Apple ID security questions due to insufficient information. If this is the same for you, this post has got you covered.

Here we look at the reasons why you cannot reset Apple ID security questions and the best solution to fix it. Prior to that, let’s have a brief on what the Apple ID security question is.

What Is Apple ID Security Questions?

The Apple ID security question is an extra security layer linked to an Apple profile for protection purposes when you need to retrieve your details. It usually comes in the form of questions and answers so as to verify your identity and ensure the safety of your Apple profile before password retrieval can be completed.

Generally, these questions differ from one person to another as you need to set it yourself. In addition, the answers differ, thereby making it difficult for anyone to guess or decode. A pro tip suggested by experts is that you select a question that’s extremely easy to answer but tough for anyone to answer.

Why You Cannot Reset Apple ID Security Questions?

Having discussed what Apple ID security questions are, let’s look at the reasons why you cannot reset them. Check below, the common reasons your Apple ID security questions can’t be reset:

Insufficient Information

Information/details such as name, phone number and others must be entered in the right fields correctly for you to complete the security questions reset. If you fail to enter the required details correctly, then resetting the security questions you have on your Apple ID account isn’t possible.

Apple Server Downtime

Another potent reason you cannot reset the Apple ID security questions on your account is downtime in the Apple Server. Wondering what Apple Server has to do with the Apple security questions reset? Well, this is  because the Apple server is the powerhouse for all operations underneath the Apple ecosystem, and the Apple ID page isn’t left out.

Weak Internet Connection

Your internet service strength is paramount when resetting the security questions connected to your Apple ID. If you have a strong internet strength, then the reset would go smoothly. However, if the internet connection is weak, the underlying issue will stem up.

Enabled Two-Factor Authentication

Do you have the two-factor authentication feature enabled on your Apple ID profile? If so, you cannot reset the security questions on your Apple ID. This is because two-factor authentication is a protective feature just like security questions. Both can’t be used simultaneously.

How to Fix Apple ID Cannot Reset Security Questions with Apple Support

Prior to implementing this solution, please check your internet connection and Apple Server status to ensure everything is in order. After that, contact the Apple support to assist you with resetting the security questions linked to your Apple ID profile. The Apple support team is everly available to provide solutions to users’ queries, so you can count on them to assist you with the underlying issue. Additionally, you must ensure that you have all of the necessary information linked to the Apple ID profile you want to reset its security questions.

You can complete this solution, following the detailed guide down here:

• Launch a web browser on an internet-enabled device.
• Visit the official website for Apple Support Team and select Get Help from the options displayed on the shown screen.
• Click Apple ID and choose Forgot Security Questions on the subsequent interface.
• Select Talk to Apple Support on the next page, and provide your phone number in the field provided.
• After that, wait patiently for the Apple support team to contact you so you can share the issue you are faced with and get the right solution.

Bonus: How to Remove Disabled Apple ID from iPhone without Password

Is your Apple ID profile locked or disabled such that you cannot recover it using the security questions option because you lost the corresponding answers and you fail to reset them? If so, Passixer iPhone Unlocker could come to your rescue. This multifunctional software is one of the most versatile iOS unlockers you can employ to help you get rid of locked or disabled Apple ID from an iPhone or iPad. It removes Apple ID due to any scenario, such as forgotten passwords for your own Apple ID or unknown password for Apple ID previously signed in on the secondhand iOS device. Moreover, Passixer also powers top-notch unlock features that you can use to resolve security issues like screen lock, Screen Time Restrictions, iCloud Activation Lock and MDM lock.

Key Features

• Delete/Remove disabled Apple ID from your iPhone without password within a few steps.  
• You need no tech skills to navigate through this iOS unlock software.
• Passixer removes iCloud Activation Lock for all iPhone and iPad models without Apple ID.
• Remove iTunes backup encryption, enabling you to create a new iTunes backup.

Steps to Remove Disabled Apple ID without Password Using Passixer

Install a compatible version of Passixer iPhone Unlocker on your computer. Launch the software and use the illustrative guide below to remove the disabled Apple ID on your iPhone:

Step 1: Once the main screen comes up, locate the Remove Apple ID feature and click on it.

After that, proceed to connect the iPhone you want to remove disabled Apple ID from your computer. You can do this with the help of a USB cable. If it’s your first time of connecting the phone to the computer, click Trust when the corresponding prompt appears on your screen.

Step 2: Next, hit the Start icon on the subsequent screen that pops up. Apple ID removal will start immediately after that if you have Find My turned off on the device.

However, if Find My is ON on your iPhone, then you should implement one of the following procedures to complete this guide:

Find My is ON (iOS 11.4 or Earlier)

• Hit the Settings menu icon on your home screen.
• Tap on General.
• Select Reset and hit the Reset All Settings icon on the subsequent screen.
• Now, the Apple ID removal will start.

Find My is ON (iOS 11.4 or Later)

• Make sure 2FA is activated on the corresponding device.
• After that, confirm that you have set up a screen passcode, too.
• Once done, enter 0000 and hit the Confirm to continue.



• Passixer will scan your iPhone and display some info about it on your screen. Check the details and click Start to install suitable firmware to remove the disabled Apple ID.



• After completing the firmware download, input 0000 and tap on Unlock on the subsequent screen. Passixer will start removing the Apple ID in no time.

FAQs

How can I change Apple ID security questions? 

Changing the Apple ID security questions for your profile isn’t a tough thing to do. You can complete the operation via:

• Sign in to appleid.apple.com.
• Click Sign-in and Security and choose Account Security.
• Click Change security questions.
• Set new security questions and their answers. Hit Update.
• Input your Apple ID password and click Done to save your change.
• Answering the required questions correctly in appleid.apple.com, but with the condition that you know your Apple ID details.
• With the aid of a password via iforgot.apple.com.
• Contacting Apple Support if your Apple ID is locked.  

How much time is needed to reset Apple ID security questions? 

There is no designated time frame to complete Apple ID security questions reset. Once you are able to provide the required answers to security questions, you are good to go. However, when you fail to provide the right answers too many times, then you have to wait for approximately 8 hours to try again.  

Conclusion

Ultimately, fixing the trouble “cannot reset Apple ID security questions” shouldn’t be a big deal any longer. We’ve discussed the easiest way to conveniently resolve the issue from the comfort of your home, which involves contacting Apple Support. However, in case you have a disabled Apple ID on your device and can’t reset security questions, Passixer could help you out. The software performs excellently well when it comes to Apple ID removal operations. Download and try it out.